Knowledge Base

Fixing timeout issues

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Callisto expects data for all charts and dashboards to be returned within a central timeout of 30 seconds. Generally this works fine, but for very large environments, or where Callisto is network-distant from the SQL database it may be necessary to extend this timeout limit.

Callisto 20-05 introduced a custom timeout option to allow the administrator to override the default timeout window.

Navigate to Administration – Settings and scroll tot he bottom of the page.

Add a value up to 300 seconds (5 minutes) and click save.