The British Medical Association represents doctors and other NHS medical staff. With 1,200 users and a high turnover of contract and temporary personnel, the BMA were looking for a solution to automate the processes involved in user and group maintenance across the organisation.
Apajove were selected to assist in the implementation of System Center Service Manager and Orchestrator along with tools from the Cireson Total Management Suite. These tools were used to deliver a portal which users and managers can access to request specific services such as starters and leavers, name changes, new telephone numbers, group membership changes, etc.
Through integration of System Center Orchestrator runbooks, Service Manager workflow and the Cireson HTML portal, the BMA were able to deliver an enhanced Service Request, Incident Management and Change Management experience to the organisation and reduce cost through retirement of legacy helpdesk products.